AYUS Salonspa (“we,” “our,” or “us”) is a licensed home-service beauty and wellness provider in Dubai, United Arab Emirates. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and secure it.
This Privacy Policy explains how we handle personal information when customers visit our website, contact us through WhatsApp, or book our services.
1. Information We Collect
We collect information only for legitimate business purposes, such as booking appointments, customer service, and delivering our home-service beauty and wellness treatments.
1.1 Information You Provide
Name
Phone number
Location (to deliver home services)
Service preferences
Booking details
WhatsApp messages / inquiries
Optional notes you provide during booking
1.2 Information Collected Automatically
When you visit our website, we may collect:
Device information
Browser type
IP address
Pages visited
Cookies (used only for basic site functionality)
No personal financial information is collected through our website.
1.3 Information from WhatsApp
When you contact us through WhatsApp, we receive:
Your WhatsApp display name
Phone number
Messages you send
WhatsApp protects conversations with end-to-end encryption.
2. How We Use Your Information
We use your personal information to:
Confirm and manage home-service bookings
Deliver the requested beauty and wellness services
Communicate appointment details or updates
Provide customer support
Improve our services and website performance
Maintain safety and prevent fraudulent activity
Comply with UAE laws and licensing regulations
We do not sell or share your personal information with third-party marketers.
3. Legal Basis for Processing
We process your information based on:
Your consent
Fulfilling your booking or service request
Our legitimate business interests (operating a home-service beauty & wellness business)
Compliance with UAE regulations
4. Sharing Your Information
We only share information when necessary:
In-house team members who need the information to deliver your booked service
Drivers/therapists for location coordination
Government authorities if legally required
Technical providers (such as hosting or analytics) that help run our website securely
We do not share or sell your data to outside marketing agencies.
5. Data Retention
We keep your information only as long as needed to:
Complete your booking
Provide accurate service history
Follow UAE laws and licensing requirements
You may request deletion of your data at any time (unless restricted by law).
6. How We Protect Your Information
We protect your personal data through:
Secure storage systems
Limited staff access
Encrypted communication channels
Regular monitoring for unauthorized access
Following UAE data protection requirements
7. Your Rights
You may request:
Access to the information we hold
Corrections to your data
Deletion of your data
Details about how your data is used
We will assist you promptly in accordance with local regulations.
8. Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact:
